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General terms and conditions for package tours
These terms and conditions set out the rights and obligations which exist between the tour operator and the customer. The ‘General terms and conditions for package tours’ below have been drawn up by the former Norwegian Travel Industry Association (Den Norske Reisebransjeforening, DNR), now the Norwegian Tourism Forum (Norsk Reiselivsforum, NRF), in collaboration with the Consumer Ombudsman (Forbrukerombudet, FO). The terms and conditions apply to package tours which come under the definition contained in the Norwegian Act relating to Package Tours of 25.8.1995, Section 2-1, i.e. that the tour must comprise at least two of the following elements: transport, accommodation and/or other tourist service viewed as an essential component of the package. The combination shall further be arranged, sold or marketed in advance at an all-in price and last more than 24 hours or include one night’s accommodation. The terms and conditions have been drawn up in accordance with the Act relating to Package Tours (‘Package Tours Act’) and the associated regulations issued by the Ministry of Children and Equality (‘the Regulations’), and supplement the provisions contained in the Act and Regulations. The terms and conditions apply to all package tours which come under the Package Tours Act and regulations. The terms and conditions regulate the relationship between the tour operator and the customer.
Bookings and payments
Terms and conditions for bookings, payment of deposit and final payment are agreed with the operator. All bookings are binding.
In the case of online purchases, the booking is binding once the tour has been confirmed and paid for.
Scope of the booking
The booking covers the services agreed between the operator and the customer. These services are described individually for each tour. In assessing what has been agreed, account should be taken of the travel document issued, with importance being attached to the promises made in the tour operator’s brochures, advertisements and other marketing material, and what the customer can expect in relation to the specified material. Supplements for single rooms are also specified individually for each tour. If the booking should deviate from the programme or include additional services, this must be confirmed in writing.
Special terms and conditions for group and company tours
Prices are calculated on the basis of a concessionary discount on ferries; in other cases there may be small increases. Prices apply to departures from Bergen; departures from other places may be subject to slight price differences – please ask for information.
Information for customers
The tour operator is obliged to make the customer aware of the rights and obligations which exist between the tour operator and the customer. This is done by means of the present terms and conditions, with which the customer must familiarise himself. In particular, the tour operator must make the customer aware that he is responsible for ensuring that he has a valid passport, any visas required, the necessary vaccinations and any insurance required. Customers from countries other than Norway must be particularly aware that they may be subject to rules different from those applicable to Norwegian customers, and must make sure that they investigate the regulations applicable to the tour in which they are participating. The tour operator must make clear that he has the right to change the price in certain cases; see the section on changes to prices, services, etc.
All tours are offered on condition that places are available in the desired period. Book now!
Special terms and conditions for group and company tours
All tours are unescorted. The coach driver will look after the passengers to the best of his ability, take care of check-in at hotels and restaurants, and organise excursions. The driver is Tide Reiser’s representative on the tour.
Cancellation for individual customers
In accordance with our terms and conditions, no refund is payable on tickets for individual customers. The booking is binding once the tour has been confirmed and paid for. We recommend taking out a travel insurance policy which includes cancellation cover. In the event of cancellation as a result of illness, you should then contact your insurance company. The refund will be paid by the insurance company where applicable.
On tours where its possible to pay on departure (at the coach or boat), we will invoice all reservations with no-shows. The amount on the invoice will be the same as the amount on the reservation.
Cancellation for group and company tours
The customer may cancel the tour prior to departure in accordance with the following rules:
A In the case of cancellation more than 30 days prior to departure, an administration charge of NOK 250 per person is payable.
B In the case of cancellation between 30 and 15 days prior to departure, the operator will retain the deposit.
C In the case of cancellation between 14 and 4 days prior to departure, the operator may charge 50% of the price of the tour.
D In the case of cancellation within 3 days of departure, or if the customer does not turn up for the departure, or lacks the required papers to particulate in the tour, the operator may charge the full price of the tour. If one or more of a party cancel and the price of the tour was based on two or more persons sharing the same room or apartment, the operator may charge a supplement for the remaining persons in accordance with current price lists.
Changes to prices, services, etc.
The operator reserves the right to change prices as a result of new or increased taxes and charges, changes in exchange rates, or equivalent circumstances over which the operator has no control or could not have foreseen. Prices will not be changed within 20 days of departure. In the event of a price increase of more than 10% of the agreed price, the customer is entitled to cancel the agreement at no charge.
Special terms and conditions
Some companies require a deposit in advance. If Tide Reiser does not receive a full refund for its expenditure in connection with cancellation by a customer, the customer is required to cover the costs in full.
The customer’s obligations
The customer must pay the agreed amount by the date specified in the operator’s terms and conditions. The customer must not behave in such a way as to be a nuisance to fellow travellers. A person booking a tour for someone else must ensure that that person can manage on their own. Our drivers are not in a position to provide special assistance to passengers who cannot manage on their own. Passengers must be basically self-sufficient or travel with a companion. If there is gross negligence of the specified obligations on the part of the customer, he may be turned away or excluded from the remainder of the tour, without any entitlement to a refund from the operator. In the event of exclusion once the tour has begun, the customer must cover the costs of homeward travel himself. The customer may be liable to pay compensation if he/she deliberately or as a result of negligence inflicts a loss on the operator, including by failing to comply with the provisions set out above. The customer must ensure that he has the necessary papers for the tour (passport, visa, certificates, etc.), and takes out the insurance he requires (travel insurance and any cancellation cover, etc.). The customer also undertakes to settle any bills for extra charges incurred during the tour, e.g. minibar, telephone, etc. If these charges are not settled during the tour and are charged to us, we will be obliged to re-invoice the charges to the customer, subject to an additional fee of NOK 100.
The operator’s right to cancel the tour
The operator may cancel a tour for the following reasons:
A If the number of bookings is not sufficient to operate the tour.
B In the event of circumstances over which we have no control and which could not be foreseen at the time the booking was taken, such as war or state of war, natural disaster, epidemic, industrial disputes and similar circumstances (force majeure) which make it difficult or inadvisable to operate the tour. The operator shall notify the customer of the cancellation as soon as possible. If a tour is cancelled, the customer is entitled to a full refund of the price of the tour. The customer cannot claim any compensation over and above this, unless he has incurred a loss as a result of the operator’s own error or oversight.
Complaints/time limit for complaints
Complaints in connection with accommodation, meals, etc. must be made immediately to the tour operator’s local representative, otherwise the customer forfeits the right to complain. In addition, other complaints must be made within 1 month of returning home, unless there are special reasons for extending the time limit. (NB comments made on questionnaires submitted are not registered or considered as written complaints.)
If there is any dispute between the operator and the customer concerning the interpretation of this contract or the operator’s terms and conditions of travel in general, and the dispute cannot be resolved amicably, the customer may bring the case before the Complaints Board for Group Tours [Reklamasjonsnemnda for selskapsreiser], PO Box 2924, Solli, 0230 Oslo, tel. +47 22 54 60 02, within 4 weeks of receiving a definitive response from the operator and the operator having notified this deadline. Both the customer and the operator may bring the decision of the Complaints Board before the general courts. The purchaser accepts Bergen City Court as the Legal Venue. Any action brought against an operator or agency shall be settled in accordance with Norwegian law. See also the agreement between the Norwegian Travel Industry Association and the Consumer Ombudsman. Tide Reiser has provided the necessary guarantees to the Travel Guarantee Fund.
All rights reserved
Tide Reiser AS reserves the right to change prices, as well as misprints in text, images and links on our web pages.
We reserve the right to make changes which may arise after the catalogue was printed and which will then be made known by means of a supplement/special edition, and to make changes to the route of a tour which may arise as a result of unforeseen events. We also reserve the right to make changes to prices and terms and conditions after the catalogue has gone to press, and to misprints.